While both TQM and re-engineering place an emphasis on-15250
While both TQM and re-engineering place an emphasis on satisfying the customer and the processes involved, they differ in how this is achieved. Which of the following is not part of the TQM process?
This multiple choice question (MCQ) is related to the book/course
vu mgt502 Organizational Behaviour.
It can also be found in
vu mgt502 Final Term - Quiz No.22.
While both TQM and re-engineering place an emphasis on satisfying the customer and the processes involved, they differ in how this is achieved. Which of the following is not part of the TQM process?
TQM seeks to make incremental improvements.
TQM seeks to improve something that is basically okay.
TQM is initially driven by top management.
TQM relies on bottom-up, participative decision-making.
