vu mgt502 Final Term - Quiz No.59
vu mgt502 Organizational Behaviour Quiz
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Question 1: The stage of the socialization process which encompasses all the learning that has occurred prior to a new member joining the organization is called:
prearrival.
job training.
orientation.
metamorphosis.
Question 2: All of the following have been noted as failures of TQM except:
Sometimes firms were not actually performing TQM; they were just calling it that.
Employees were not provided with the adequate training necessary.
Management introduced TQM in a piecemeal fashion rather than as a coherent strategy. Managers did not appreciate the complexity of changes involved.
Potential for an increase in earnings and profits does not exist.
Question 4: The charismatic leaders are likely to:
Invoke high performance among followers
Encourage women to seek leadership positions
Motivate followers to become more extroverted
Avoid media attention regarding their achievements
Question 5: Which of the following terminal values was ranked as the most important by executives?
Freedom
Self-respect
Family security
Social security
Question 6: If individuals resisting change are included in making change decisions in name only in an attempt to gain their support, it is called:
co-optation.
participation.
manipulation.
coercion.
Question 7: The re-engineering process is charactered by by a series of beliefs and actions. Which of the following is not part of the re-engineering process?
realizing significantly large increases in performance
employees discretion about how process will be handled is driven by top management
process is autocratic and non-democratic
discarding irrelevant practises and starting over again
Question 8: The definition of communication implies that
communication is mostly verbal
communication is mostly written
most communication is in a vertical direction
understanding must occur to have communication
Question 9: __________ is a new idea applied to initiating or improving a product, process, or service.
Continuous improvement processes
Double-loop learning
Innovation
Process reengineering
