vu hrm624 Final Term - Quiz No.7
vu hrm624 Conflict Management Quiz
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Question 1: In a conflict diagram the purpose of one tailed arrows is to indicate __________ between participants.
Communication
Relationships
Participation
Conflicts
Question 2: In an interpersonal conflict where a disputant has put so much time, money and energy into the conflict that it seems wasteful to cancel, the impediment to resolution is:
Over commitment & entrapment
Excluded stakeholders
Jackpot syndrome
Lack of ripeness
Question 3: All of the following are tactics used in evaluative mediation EXCEPT:
Conflict escalation
Instilling doubt
Case evaluation
Caucusing
Question 4: All of the following are advantages of ODR, EXCEPT:
Transcend geographic and time-zone differences
More immediate than letter writing
Time to diagnose conflict, think and respond appropriately
Disputants may abandon process
Question 5: If a disputant refuses to participate, what effect can it make on the usefulness of facilitative mediation?
Facilitative mediation can not be used
Quality of facilitative mediation will suffer
Quality of consent may be impaired
Facilitative mediation will take a long time than usual
Question 6: The major problem with stereotyping is/are:
It is undignified to be stereotyped
The attributions one makes may be totally wrong
Stereotypes are usually based on limited knowledge
All of the given options
Question 7: Nonbinding evaluation might be the best ADR process where:
Time is of the essence
Repair of disputant's relationship is of secondary importance
Disputants ATNAs are difficult to determine
All of the given options
Question 8: The understanding of stereotyping can help towards resolving the:
Interpersonal conflict
Intrapersonal conflict
Street crimes
Civil wars
Question 9: One of the parties is willing to take a risk that s/he will lose for the opportunity to obtain a huge recovery is what type of barrier in conflict resolution?
Jackpot syndrome
Lack of ripeness
Loss aversion
Mistrust
Question 10: All of the following is allowed at the forum of mediation EXCEPT:
Cooperation
Misbehavior
Open communication
Good faith
