vu hrm624 Final Term - Quiz No.1
vu hrm624 Conflict Management Quiz
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Question 1: Which of the following outcomes of a conflict are being observed in the specific context of Pakistan?
Opportunity for change
Win-win situation
Competition
Positive
Question 2: Customer remained dissatisfied with the shopkeeper s demonstration about the product, it leads to which of the following?
Dispute
Collision
Distortion
Confusion
Question 3: Effective leaders heavily rely on all of the following powers, EXCEPT:
Coercive power
Expert power
Referent power
Reward power
Question 4: In which type of mediation, mediator provides a range of suggested settlements?
Facilitative
Evaluative
Both facilitative and evaluative
Neither facilitative nor evaluative
Question 5: Which of the following is the feature of competitive pattern of a conflict in organizations?
It results in missed opportunities
It increases productivity
It results in fewer turnovers
It has less destructive political behavior
Question 6: Over emphasis on a piece of information which may not be so important to determine a certain event, is representing which of the following aspect of stereotype?
Explaining away
Selecting Weighting Processes
Stereotype over interpretation
Stereotype consistent perception
Question 7: The ability of the power holder to remove something from aperson or to punish them for not conforming with a request is termed as;
Expert power
Referent power
Coercive power
Normative power
Question 8: Which of the following style demonstrates a low level of concern for a person himself and a high level of concern for others?
Compromising
Integrating
Obliging
Avoiding
Question 9: Which of the following is winning / losing approach of negotiation?
Avoiding style
Dominating style
Compromising style
Accommodating style
Question 10: Mediation is distinguished from other ADR processes in which of the following way?
In mediation, the neutral party issues a decision
In mediation, the neutral party does not issue a decision
In mediation, the disputants do not retain the power to settle
All of the given options
