vu bnk603 Lecture No.06 - Quiz No.1
vu bnk603 Consumer Banking Quiz
This quiz belongs to book/course code vu bnk603 Consumer Banking of vu organization. We have 37 quizzes available related to the book/course Consumer Banking. This quiz has a total of 3 multiple choice questions (MCQs) to prepare and belongs to topic Lecture No.06. NVAEducation wants its users to help them learn in an easy way. For that purpose, you are free to prepare online MCQs and quizzes.
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Question 1: Having moved from a __________ to a __________ approach, banks continue to employ broad brushstrokes to segment their customer base.
Product-centric, customer-centric
Customer-centric, Product-centric
Product quality, customer satisfaction
Profit oriented, customer oriented
Question 2: Their low-balance customers are happy using self-assisted channels, what is required by High-balance customers?
They like internet banking
ATM is required the most
They need experienced branch staffers
Their need is fulfilled by the call centre
Question 3: How transaction cost is reduced simultaneously with increase in ability to handle huge volumes of business?
By hiring more employees
By adopting latest technology
By enhancing Human Resource department
None of the given options
