The VP of customer service has expressed concern over a project-08595
The VP of customer service has expressed concern over a project youre involved in. His specific concern is that if the project is implemented as planned, hell have to purchase additional equipment to staff his customer service center. The cost is substantial and was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following is true?
This multiple choice question (MCQ) is related to the book/course
vu cs615 Software Project Management.
It can also be found in
vu cs615 Final Term - Quiz No.6.
The VP of customer service has expressed concern over a project youre involved in. His specific concern is that if the project is implemented as planned, hell have to purchase additional equipment to staff his customer service center. The cost is substantial and was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following is true?
The VP of customer service is correct. Since the cost was not taken into account at the beginning of the project, the project should not go forward as planned. Project initiation should be revisited to examine the project plan and determine how changes can be made to accommodate customer service.
The conflict should be resolved in favor of the customer.
The conflict should be resolved in favor of the project sponsor.
The conflict should be resolved in favor of the VP of customer service.
