Mr Ali purchased a TV set After a period of a year the picture-17914

Mr. Ali purchased a TV set. After a period of a year, the picture quality started deteriorating. He went to the company and complained. The company responded subsequently. Which of the following dimensions of quality would come into play?

This multiple choice question (MCQ) is related to the book/course vu mgt613 Production / Operations Management. It can also be found in vu mgt613 Final Term - Quiz No.4.