Give the guidelines for Positive Close in a bad news message-01417
This subjective question is related to the book/course
vu eng301 Business Communication.
It can also be found in
vu eng301 Mid Term Solved Past Paper No. 5.
Question 1: Give the guidelines for 'Positive Close in a bad news message'?
Answer:
Following are the Guideline for positive Close- Don't refer to or repeat the bad news.
- Don't apologize for the decision or reveal any doubt that the reasons will be accepted.
- Don't urge additional communication
- Don't anticipate problems
- Don't include clichés that are insincere in view of the bad news
- Don't reveal any doubt that you will keep the person as a customer
