A customer had purchased a costly watch from your store He-01393

Online Quiz This subjective question is related to the book/course vu eng301 Business Communication. It can also be found in vu eng301 Mid Term Solved Past Paper No. 3.

Question 1: A customer had purchased a costly watch from your store. He returned it after a month complaining that it had developed a defect. He claimed repairs under your six- month guarantee. He did not tell you that he had dropped it accidentally. Write him a letter of adjustment saying that he would be charged for repairs and service because your guarantee did not cover accidental breakage.

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